Sr. Customer Support Representative
Ariana, Ariana,TN
منذ 3 يوم

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team :

Valdi is a suite of global multi-asset trading solutions for listed equities, derivatives, commodities and fixed income instruments that provides access to trading venues around the world.

The Client Support team is the primary liaison building relationships with customers and supporting their requests and incidents on all valdi solutions.

What you will be doing :

You will be part of one of our most important client-facing support teams, that serve our major client base in Europe, Middle East and Africa.

You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.

  • Technical Support : qualify issues, perform initial investigation and attempt resolution
  • Track all cases to a successful resolution
  • Coordinate inter-departmental resources and liaise closely with clients at all levels
  • Work alongside the Client Services Executives, Sales Account Managers and other DEV / Support teams
  • Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients
  • What you bring :

  • Good technical diagnostic, analytic and problem-solving skills
  • Linux, Shell scripting & Network understanding such as FTP, SSH, TCP / IP
  • English & French language skills (Written and verbal) Mandatory
  • Effective communication and relationship-building skills.
  • The ability to work effectively within local and distributed teams
  • The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
  • Shift work required including weekend and public holidays
  • Added bonus if you have :

  • Service management knowledge (ITIL v3 / v4, PMP)
  • Capital Markets and Trading platforms experience
  • What we offer you :

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A variety of career development tools, resources and opportunities
  • Varied and challenging work to help you grow your technical skillset
  • An international work environment built on collaboration, flexibility and respect
  • A competitive salary and benefits
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available and

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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