What you will be doing :
You will be part of one of our most important client-facing support teams, that serve our major client base in Europe, Middle East and Africa.
You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.
Technical Support : qualify issues, perform initial investigation and attempt resolution
Track all cases to a successful resolution
Coordinate inter-departmental resources and liaise closely with clients at all levels
Work alongside the Client Services Executives, Sales Account Managers and other DEV / Support teams
Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients
What you bring :
Good technical diagnostic, analytic and problem-solving skills
Linux, Shell scripting & Network understanding such as FTP, SSH, TCP / IP
English & French language skills (Written and verbal) Mandatory
Effective communication and relationship-building skills.
The ability to work effectively within local and distributed teams
The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
Shift work required including weekend and public holidays
Added bonus if you have :
Service management knowledge (ITIL v3 / v4, PMP)
Capital Markets and Trading platforms experience
What we offer you :
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A variety of career development tools, resources and opportunities
Varied and challenging work to help you grow your technical skillset
An international work environment built on collaboration, flexibility and respect
A competitive salary and benefits
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.