Specialist, Customer Care FR
Vista Print
Tunis, Tunisia
منذ 4 يوم

Cimpress / Vistaprint

Are you passionate about interacting directly with customers and helping to resolve their issues?

As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner.

The selected candidate will follow established guidelines to support our commitment to providing world-class service

Your role will include :

  • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and provide appropriate solutions / responses based on defined procedures
  • Using appropriate systems and available resources as necessary to assist in responding to each request
  • Supporting and providing information to all internal and external customers in a professional and courteous manner
  • Participating in cross-functional communications and meetings to support the team / domain / center
  • Performing additional responsibilities as required
  • In return you will bring :

  • Undergraduate degree in Marketing or Business Administration preferred
  • Strong command of the French
  • At least one (1) year of customer service experience
  • Previous experience in a multi-channel customer service environment preferred
  • The ability to provide excellent customer service while multi-tasking
  • Experience with graphic design and / or photo imaging design software a plus
  • Apply NOW and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

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