Cimpress / Vistaprint
Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner.
The selected candidate will follow established guidelines to support our commitment to providing world-class service
Your role will include :
Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
Performing accurate diagnosis of inquiries and provide appropriate solutions / responses based on defined procedures
Using appropriate systems and available resources as necessary to assist in responding to each request
Supporting and providing information to all internal and external customers in a professional and courteous manner
Participating in cross-functional communications and meetings to support the team / domain / center
Performing additional responsibilities as required
In return you will bring :
Undergraduate degree in Marketing or Business Administration preferred
Strong command of the French
At least one (1) year of customer service experience
Previous experience in a multi-channel customer service environment preferred
The ability to provide excellent customer service while multi-tasking
Experience with graphic design and / or photo imaging design software a plus
Apply NOW and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.
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