Print Technical Mentor
HP Development Company
Aryanah, Tunisia
منذ 3 يوم

Responsibilities :

  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Train peers and new agents on job related material, solutions and new products
  • Monitor Backlog and help Technical representative to find solutions for open cases
  • Initiate and lead technical action plans
  • Act as a mentor and guide other employees
  • Assist Technical representatives in real time
  • Backlog Daily Monitoring
  • Weekly analysis of RR missed opportunities
  • Daily analysis of FTF & Missed cases
  • Low Performers Monitoring and Coaching
  • Support the technical trainings & assessments
  • Conduct and document regular technical trainings, workshops and NPI
  • Participates in projects and provides resolution and feedback based on analysis
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
  • Provide direction and guidance to process improvements
  • Education and Experience Required :

  • High school education or equivalent. Typically requires 3- 5 years’ general experience, or equivalent combination of Experience and college level education.
  • Knowledge and Skills :

  • Superior skills both written and verbal communication.
  • Experience in customer facing role, remote support, telephone, e- support or similar.
  • Computer proficiency with applicable software applications
  • Has recognized technical skill in the range of products supported within relevant product lines; focus on a specific product line -
  • for example, Laser jet and office jets.

  • Knowledge and experience using Knowledge Management systems.
  • Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today we are eager to learn more about you.

    If you know a friend who may be a fit for the job please refer them.

    قدِّم طلب ترشيحك
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    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    استمارة الطلب